Delivery & returns

How an order works

• You order on the website, no account needed.
• We call you on the number you gave to confirm the order, the address and the delivery fee.
• We prepare your order and deliver it.
• You check your items and pay the courier in cash or with Mobile Money (MTN MoMo or Orange Money).

Delivery areas and times

Enter your region, city and neighbourhood when you order. When we call, we confirm when your order should arrive.

Delivery fee

The fee depends on your address. We tell you by phone before the order is confirmed, and it then appears on your order page. Nothing is paid before delivery.

When your order arrives

Take a moment to check your items in front of the courier before paying. If something doesn't match your order or is damaged, you can refuse it and you don't pay for it.

Exchanges and returns

Wrong size? Contact us within 7 days of delivery to ask for an exchange or a return.

• The item must be new, unworn, unwashed and still have its tags.
• We'll agree together how to collect the item.
• Exchange: we send you the new size or colour, subject to stock.
• Refund: once we've received and checked the item, we refund you the way you paid (cash or Mobile Money).

Cancelling an order

You can cancel free of charge until the order has left for delivery: just contact us.